My Bissell steam mop, which received great consumer reviews, leaves my tile streaked. I've called 3 times, but Bissell refuses to acknowledge that the machine is malfunctioning.
Rather than send me a new machine, they waste my time sending new mop pads and asking me ridiculous questions. Now I have to wait for corporate to call me at work! I wouldn't be angry about buying a bad machine if they were willing to replace it.
However, they don't seem very interested in satisfying their customers, and THAT is what makes me so disappointed in their company. I am planning on trying out their competitor, Shark.