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Summary of Bissell Customer Service Calls

120 TOTAL CALLS
83% SUCCESSFUL CONNECTIONS
04:11 AVG CALL DURATION
5% ISSUES RESOLVED

Customers Contact Bissell to Ask about:

Product/ Service:

  • “Tb hose cradle broke and I need a new one part no.BVG1P006031”
  • “Purchased a volt 12/17 and the handle has already broke”
  • “I broke a piece and need to know what to do.”

Payments and Charges:

  • “I thought I ordered the crossover vacuum up and to make payments on it but just wondering where it was at or what happened”
  • “Payment due date”
  • “My bolt will not charge anymore. I have only had it a few months”

Request for Information:

  • “I need to know how many payments I have to make on my product”
  • “Find out how to put cleaner in machine”

Return/ Replace:

  • “I just bought a vacuum at walmart, didnt even open it, tried to return it and its been used. Its disgusting clogged with hair and dirt”
  • “Replacement brush for spotbot”

Shipping and Delivery:

  • “Didn't receive complete order”
  • “Didn't receive order”

Other:

  • “Model number not working to register warranty”
  • “New product does not work well”
  • “Bussiness”

About Bissell

Top 5 Bissell Services

Customer Care

Top 5 Likes about Bissell

When the product worked it was great, Weight of it

Top 5 Dislikes about Bissell

Short product life, Quality of either machine, Product is made poorly, Poor quality, Incompetence

Summary

Bissell works in home cleaning industry. Company was founded in 1876 and it is headquartered in Grand Rapids, MI. Also company has offices in Australia, Canada, China, New Zealand, Russia, Taiwan and United Kingdom. Bissell produces such cleaning products as vacuums, carpet deep cleaners, cleaning formulas, steam cleaners, sweepers, mops and brooms. All products serve for different cleaning needs like pet clean-up, allergen control, eco-friendly, multi surface, quick and easy, deep down, lightweight and small living spaces. Bissell sells its products under Woolite, Pawsitively Clean, and BigGreen brand names. Company offers free shipping on vacuums, deep cleaners, steam products, sweepers, mops and brooms.

Bissell reviews and complaints

Bissell is ranked 110 out of 2458 in Appliances and Electronics category

Area Served

USA

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A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

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