Skip to content
Write review For Business
  • Login

Contact Bissell Customer Service

Bissell Phone Numbers and Emails

Toll-Free Number:

  • (800) 237-7691
    US. General Product Support
Call customer service
Send Message

Customer Service:

  • (800) 263-2535
    Canada
  • (844) 383-2630
    US, Wi-Fi Connected Product Support Only
  • +6 480 024 7735
    New Zealand Inquiries

Legal:

  • (855) 733-4766
    Privacy Inquiries

Sales/ Reservations:

  • (616) 453-4451

Bissell Emails:

Legal
Privacy Inquiries
consumercentral@bissell.com
Is this your business?

How to Contact Bissell Customer Service?

Most Popular Number:

(800) 237-7691
US. General Product Support
Total calls: 1 680 Issues resolved: 84 Last call: Jun 22, 2025
author avatar
PissedConsumer Reporter

Bissell has published phone numbers to ensure customer care is as effortless as possible. Contact Bissell customer service for US general product support and other queries. For this, the toll-free customer service number is 1-800-237-7691. Similarly, if your questions are inclined to the US, Wi-Fi-connected product support only, it's best to dial Bissell customer service number, 1-844-383-2630. However, if you are from Canada, contact the Bissell support team by dialing 1-800-263-2535. In addition to all these numbers, one more contact number for privacy concerns is 1-855-733-4766.

Bissell corporate office is at Bissell Homecare, Inc., 2345 Walker Ave NW Grand Rapids, Michigan 49544, United States. While this is the Bissell headquarters, there are other offices worldwide. This makes it easy for customers to visit the office closest to them if they are having trouble or call the respective office directly. For users in Australia, the Bissell corporate office is at 42 Rocco Drive, Scoresby, Victoria 3179. The Netherlands corporate office is at Stadhouderskade 55, Floor 2, Amsterdam 072 AB. The United Kingdom office can be visited on the Ground Floor, 226 Berwick Avenue, Slough, Berkshire SL14QT. Lastly, Bissell corporate office in Canada is at 2100 Derry Road West, #105, Mississauga, Ontario L5N 0B3.

The Bissell customer support team is ready to help you via call during business hours. Similarly, there are limited operational hours during which you can call, chat, and send text to the company's agent and get the necessary assistance. The working hours start at 9:00 AM and end at 9:00 PM ET, Monday through Friday. On Saturday, the business hours close at 8:00 PM, beginning at 9:00 in the morning. However, if you decide to write an email to Bissell customer support, you can expect to receive a response in one to two business days. So, it's best for non-urgent product troubleshooting and mobile app queries.

Bissell Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Bissell Customer Service is rated at 2.1 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    98% phone 2% email
  • The best phone number to call Bissell is 8002377691. 87% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 71% of customers reported contacting a real person successfully.

  • The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 6 minutes.

  • Be prepared for the call as Bissell may ask you for the following information to identify you as a customer: first and last name, address or zip code or phone number.

View full overview ›
PissedConsumer Club

Contact Information

Bissell Website:

Bissell Help Center:

Corporate Office Address:

Bissell Homecare, Inc.
2345 Walker Ave NW
Grand Rapids, Michigan 49544
United States

Other Info (opening hours):

Hours:

Monday - Friday: 9:00 am - 9:00 pm ET

Saturday: 9:00 am - 8:00 pm ET


Locations:

Australia

42 Rocco Drive,

Scoresby,

Victoria 3179


The Netherlands

Stadhouderskade 55, Floor 2,

Amsterdam 072 AB


United Kingdom

Ground Floor, 226 Berwick Avenue,

Slough,

Berkshire SL14QT


Canada

2100 Derry Road West, #105,

Mississauga,

Ontario L5N 0B3

More contact details

Fax:

+1-616-791-0662

Bissell Customer Service Reviews

2.1 / 5
Poor
Brian S Zae
2 years of extended warranty part replacement. Still no part
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I started this experience almost 2 years ago. The handle broke.

No problem, I've bought the extended warranty. Almost 2 years later and 3+ failed attempts. It eventually found its way into their High Investigation Team's hand. Wow!!!

Are these guys ever unhelpful (useless). Shout out to Arturo. Thanks for unsuccessfully helping me and eventually failing me. Then, blaming me as a way to dismiss my case.

Please read this: BUY A DYSON. It's a better product and they know how to provide a better customer service experience. Not strife, stressed, and depressed.

I hope this helps someone to avoid this experience which I've had. Never again.

Sharon S Jtx
Vacuum not working

There is no customer service at all. I've been on hold for over 2 hours and there was no answer.

I have returned the product twice already and it's still not working. I'm sure they are waiting for the one-year warranty to expire on September 24. I am furious. When I spoke to a supervisor last week, they promised a resolution by Monday.

Do not buy from them.

This is not the same company! I am currently on hold again for over two hours now.

How Good is Bissell's Customer Service?

Khris Ehl
Khris Ehl
Feels Neutral | Mar 04, 2024

Well, I already did on the previous page. Once I received the number, things went very well.

Read full quote
Ann C Mem
Ann C Mem
Feels Disappointed | Feb 16, 2024

I want to know when my product Model 3678 is coming to me, I did not get an email only a verbal confirmation #4271****

Read full quote
Keyshia Krq
Keyshia Krq
Feels Satisfied | Dec 31, 2023

Great

Read full quote
Tadeusz Fgr
Tadeusz Fgr
Feels Satisfied | Dec 05, 2023

Outstanding!

Read full quote
Aleksa Mrb
Aleksa Mrb
Feels Disappointed | Dec 05, 2023

First of all, trying to get to somebody in customer service was a joke. Looking up a customer service number should not be that difficult. Second of all, I was on hold for a long time, and Bissell kept suggesting that they call me back so I didn’t have to continue to hold and that I would not lose my place in line. I never got a phone call back.

Read full quote
Frosty T
Frosty T
Feels Satisfied | Dec 05, 2023

You can’t talk to a human! The carpet cleaner works good . The upholstery nozzle sprays soapy water but doesn’t have suction. Would like for a human to troubleshoot.

Read full quote

Summary of Bissell Customer Service Calls

2K TOTAL
CALLS
05:09 AVG CALL
DURATION
17% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Bissell?

Product/ Service Question:

  • “Por un producto que compre”
  • “Because my new Bissell is not working”
  • “Steam mop not working”

Request for Information Question:

  • “Information on your products”
  • “Plugged it up and started smoking I was wondering, how much would it cost to get it?”
  • “Order status”

Shipping and Delivery Question:

  • “Need shipping ladel”
  • “Did not receive order confirmation”
  • “I can't get the bottom off my bissell”

Return/ Replace Question:

  • “Belt replacement”
  • “Need a replacement part”
  • “Won't change”

Payments and Charges Question:

  • “My Bissell cross wave will not charge. I get just an orange circle around the icon that shows how much it charges but no numbers.”
  • “Battery charger”
  • “Repayment parts partition center”

Staff Question:

  • “Talk to a customer service agent”
  • “Need service center near me and register my steamer mop.”
  • “Need to speak to a manufacturing manager”

Refund Question:

  • “Refund after 16 send it back”
  • “Belts dont fit/would like a refund!!”
  • “Refund”

Activation/ Cancellation Question:

  • “Cancel an order”

Website/ Application Question:

  • “I'm having trouble downloading the Bissell Crosswave App.”
  • “I can't download the Bissell Conect on my iPhone 12 pro”
  • “Your site is not taking my order”

Account Question:

  • “Verify my address”
  • “Help with creating online account”
  • “Vacuuming clogging”

Cards Question:

  • “Using a gift card”
  • “My card on my vacuum broke and I do have a warranty”

Employment Question:

  • “Doesnt do its job as advertised”

Other Question:

  • “My sweeper motor just burned up for the second time this was powerforcetubro pet sweeper”
  • “Cleaning tools”
  • “Your new spin wave smart stem not heating properly and no directions in box”

Compare Bissell Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Shark
stars-rating-fill
2.2 out of 5
Write a review
Do you have something to say about Bissell? What happened? What can we help you with?
Submit review Don't show this popup