
Bissell
Bissell Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Bissell has 2.3 star rating based on 188 customer reviews. Consumers are mostly dissatisfied.
33% of users would likely recommend Bissell to a friend or colleague.
- Rating Distribution
Pros: When the product worked it was great, Weight of it, Reputation.
Cons: Poor quality, Customer service is atrocious, Short product life.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Bissell has 2.3 star rating based on 188 customer reviews. Consumers are mostly dissatisfied.
33% of users would likely recommend Bissell to a friend or colleague.
- Rating Distribution
Pros: When the product worked it was great, Weight of it, Reputation.
Cons: Poor quality, Customer service is atrocious, Short product life.Recent recommendations regarding this business are as follows: "I would not recommended BUSSEL to anyone", "BUY A DYSON", "Invest in ANYTHING else but Bissell, 2 Styles of their Pet eraser/rewind, Both extended cleaning time to such an extent I purposely neglect it.", "Stay Away!", "Do not order anything from Bissell.".
Most users ask Bissell for the refund as a solution to their issues.
Review authors value the most Location. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is medium according to consumer reviews.
Media from reviews











































I ordered steamop paid 100.00 never received mop or credit still haven't hears from them
I have used Bessel produced for some time but after this episode not receiving credit or steam mop will NEVER USE BESSEL AGAIN. And will others what kind of company this is
User's recommendation: I would not recommended BUSSEL to anyone

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer2 years of extended warranty part replacement. Still no part
I started this experience almost 2 years ago. The handle broke.
No problem, I've bought the extended warranty. Almost 2 years later and 3+ failed attempts. It eventually found its way into their High Investigation Team's hand. Wow!!!
Are these guys ever unhelpful (useless). Shout out to Arturo. Thanks for unsuccessfully helping me and eventually failing me. Then, blaming me as a way to dismiss my case.
Please read this: BUY A DYSON. It's a better product and they know how to provide a better customer service experience. Not strife, stressed, and depressed.
I hope this helps someone to avoid this experience which I've had. Never again.
- Can recite most of the alphabet
- Extended warranty
- Geography
- Logistics
Preferred solution: Deliver product or service ordered
User's recommendation: BUY A DYSON

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFrustration
Bissell Powerforce Rewind Pet Vacuum.
For starters, who thought it was a good idea to have to reach into the canister to remove the air deflection parts to empty the canister? I have to go outside to empty it because the ensuing dust storm will require yet another pass if done inside, as well as a shower.
When cleaning any of my area rugs, the height adjustment is completely useless. One setting is too high, so I lower it one single click and the entire unit burrows itself into the rug and is unable to be pushed or pulled.
Is the third time a charm, or is it a case of 'fool me once, shame on me'?
I have lost all interest in anything Bissell.
User's recommendation: Invest in ANYTHING else but Bissell, 2 Styles of their Pet eraser/rewind, Both extended cleaning time to such an extent I purposely neglect it.
Poor design, terrible customer service!
I purchased a pet Clearview vacuum from Bissell. When I received it, the beater brush would not shut off?!
I have never seen this before. I contacted customer service (Daniel) and was sent back a snippet from a manufacturer manual. I didn't see the manual before purchasing it and it said no where that it didn't shut off. It stated that the beater brush does not shut off.
Keep your pets and their tails away from it while vacumming and it can cause static shocks. What? For a pet loving company why would you design a vacuum that does that?
I told Daniel that I would never buy from them again and not to send me anymore emails, he continues to send me emails just to *** me off. HORRIBLE company and you can't talk to anyone to complain about the harassing from customer service.
User's recommendation: Stay Away!

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo longer a Bissell customer
Do not buy Bissell! Their quality control and customer service is a complete failure.
I purchased a Pet Hair Eraser Slim. It hadn't been a year and there were three holes in the suction tube. I called, they sent a replacement because the vacuum was still under warranty. I had to send my damaged one back which of course meant they would put the same badly designed tube in it and send it out to someone else.
They sent the wrong head. I had to send that back and then they sent the right one. Mind you, I was without a vacuum all through this. Here I am, not even another year later, and I have *** in the suction tube again.
I contacted them. They offered me a 20% discount to buy that same defective reworked part or to buy a new vacuum. Because the vacuum is now out of warranty, past one year, they do not warranty the defective part they replaced separately. This is unacceptable, I say.
They have an obviously defective product, my vacuum isn't even three years old and I'm dealing with holes in the second tube. The best they can do is 25% off, they say. Another 5% off!? Are you out of your mind!?
I tell them to escalate this to a higher up. They say I will be contacted within a week by email with a decision. I received an email within an hour saying the same thing. That it's a 25% discount and it's only valid while on chat or phone ordering through an agent with this complaint.
Completely blown off. Bissell, you are a huge company. Your customer service should be exponentially better. There is absolutely no reason my vacuum shouldn't have been replaced by the newer model, at the very least.
Your vacuum lasted less than a year and now I have to buy another one. I promise you, it won't be a Bissell.
- Quality control
- Customer service
Preferred solution: Full refund
User's recommendation: DON'T BUY BISSELL
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor service on an order.
I ordered one post filter and two pre motor filter for my vacuum cleaner on September 25/14.
I received the post motor filter on October 8/24 but not the pre motor filters. The web site said the filters were waiting to be picked up by the shipper.
I received one of the filters on November 8/24.
I ordered and paid for two filter but received one. I am not going to order from Bissel ever again.
- Poor customer care
Preferred solution: If possible I would like the second filter from my order.
User's recommendation: Do not order anything from Bissell.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRobotic responses with no common sense
Back in March, I used their product for the first time after unboxing it, having bought it several months prior in preparation for my aging dog. When I finally used it, it damaged my carpet.
I immediately reached out to them and tried to figure out if it was something that I had done wrong or anything like that, and they decided to open a claim without my request or acknowledgment. After doing this, it made it so that I couldn't file a homeowner's claim for the carpets that were damaged, or even a warranty claim through the carpet company. I proceeded to keep working with them and despite them requesting that I make time for them to call me, they never did make the phone calls. Afterward, after getting transferred several times to different people, because supposedly, they kept asking to let the person go.
I finally got someone who did absolutely nothing but drag his feet and make excuses and ridiculous offers. After a month of them not doing anything, I eventually let them know I was going to replace the carpet because it was in my office and it impacted my business, as customers could obviously see the giant stain. They acknowledged it but afterwards then tried to say that I did not give them an appropriate amount of time and they wanted me to look into redyeing the carpet. I did so post facto, and it would've been just as expensive as it was to replace the carpet.
There is only one guy in my area that does it, and he even said that he probably couldn't have matched my carpet due to the complexity of the colors. After sending all of this to their customer service, they refused to acknowledge it and continued to make offers to refund me for the damages at less than 20% of the cost. Furthermore, keep in mind, I had already had to send in my machine and then they waited until 2 months in to request the formulas, expecting me to just keep it. Then when I informed them that I had thrown it out, they made it out like it was my fault.
Even when I made the valid point that the label they sent me to send in my machine did not include any liquids to be sent, they refused to acknowledge any wrongdoing and continued to put it off on me. When I did get my machine back, I proceeded to videotape me unboxing it and using it on a test fabric. At which time it spouted water out of its electrical sockets. When I let them know that this was a thing, and I attempted to send them the video, they not only didn't want it, but they just acknowledged the fact that this happens sometimes.
They admitted that they put the machines together wrong but that wouldn't allow them to accept any responsibility or culpability towards the damages of carpets because there's no way that they could put together a machine that could damage something, even though shooting water out of electrical sockets is completely dangerous. After months of robotic responses, I finally got the Better Business Bureau involved and they have continued to do the exact same thing where they just continuously request the same receipts and the same statements.
Even though everything has been provided, I would not do business with these guys. If someone told me that this was the only company to clean my carpets, I would go out and get a scrub brush and do it myself.
- Robotic responses with no common sense and no actual intent to solve the issue
Preferred solution: Cover for damages as previously discussed with company
User's recommendation: Steer clear
Need a replacement part
Agent located the part, came with another part, so Lance is sending them out, and I should receive it in 4-5days. Very pleased with cooperative service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Cannot get someone from Bissell to talk to about a problem with a shampooer. They direct me out to a company where I have to pay
Company fixed the issue and I have been provided with apology. I connected with a very thorough technician, who had me check several possible causes of machine not sucking up. He spent a lot of time on that, and he finally decided shampooer should be taken in for repair, which I did
See above. I cannot find the product service.
I need people to help. I called the Bissell number in the manual.
I was put through to another company who wanted me to pay first. What if they cannot analyze the problem?!
- Good machine when it works
- No direct help line to bissell
Preferred solution: Help diagnosing problem
User's recommendation: product is good till it doesn’t work any more, requiring customer to take it to a store, when it could be possible to solve problem over phone. To do that we have to contact another company and pay a fee before speaking with them.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDeceptive Prcatice
Still waiting for payment
After several calls and involving the BBB, Bissell responded stating the check was issued and would take another 2-4 weeks. If the check was issued timely, why is it taking an additional 2-4 weeks added to the original time frame. How many other consumers are facing the same deceptive practice. I refused to accept their response.
I will probably lose the money as Bissell's retaliation for my complaints
Bissell finally responded and stated they would UPS my funds. The reason for the delay was the USPS returned my refund as undeliverable.
- Uncooperative
- Poor customer service
Preferred solution: Full refund
User's recommendation: Keep away
Did not receive order confirmation
I called because I did not receive an email confirmation. The rep. Then sent me the tracking number confirmation and I received my package
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI need help with assistance in getting me the right belt for my Pacific vacuum cleaner. The 1-800 number is no help whatsoever and they won't let me talk to a customer service representative my phone
When I called that 1-800 number, they were not of any help. They wouldn't let me talk to a customer service person.
Can somebody please call me on my cell phone, 812-593-****? Are you going to let me send this message or not?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBelt for shampooer
I need a set of belts for my shampoo as they broke and I need to replace them. Could you please provide me with the cost of them and let me know how long it will take to replace them?
- Awesome machine
Preferred solution: My belts replaced
This is the 5th bissell machine i have bought tem used and new and there has yet to be one machine besides theis steam mop that i would buy agag
I have bought used and new bissell items the only one that wasnt a pain or didnt fall apart after using it a few times was their steam mop this company doesnt honor anything or fix their junk machines when they fall apart after a short period i would not have given them any marks but you have to in order to leave a review this company is nothing like it used to be 5 thumbs down
User's recommendation: Pick a different brand

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBeen over 3 hours and still on hold. It's now 9pm almost
Bought a Bissell Powerforce Rewind Pet Deluxe Upright Vacuum on 12-1-2023. Today is 9-23-2024 and it's quit working completely.
It won't turn on, does nothing. I've been on hold with Bissell for over 3 hours and still no answer. Even worse, it's now 9pm which is the time they close. I don't know if I should stay on hold or hang up.
This is so unacceptable and rude. I won't buy from Bissell ever again.
- No customer service
Preferred solution: Full refund
User's recommendation: Don't buy cause there is no customer service. Just a recording that keeps you on hold until they close.
About
Bissell works in home cleaning industry. Company was founded in 1876 and it is headquartered in Grand Rapids, MI. Also company has offices in Australia, Canada, China, New Zealand, Russia, Taiwan and United Kingdom. Bissell produces such cleaning products as vacuums, carpet deep cleaners, cleaning formulas, steam cleaners, sweepers, mops and brooms. All products serve for different cleaning needs like pet clean-up, allergen control, eco-friendly, multi surface, quick and easy, deep down, lightweight and small living spaces. Bissell sells its products under Woolite, Pawsitively Clean, and BigGreen brand names. Company offers free shipping on vacuums, deep cleaners, steam products, sweepers, mops and brooms.

Bissell is ranked 412 out of 4833 in Appliances and Electronics category
USA, Canada
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