Bissell
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Bissell Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Bissell has 2.3 star rating based on 167 customer reviews. Consumers are mostly dissatisfied.
35% of users would likely recommend Bissell to a friend or colleague.
- Rating Distribution
Pros: When the product worked it was great, Weight of it, Reputation.
Cons: Poor quality, Customer service is atrocious, Short product life.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Bissell has 2.3 star rating based on 167 customer reviews. Consumers are mostly dissatisfied.
35% of users would likely recommend Bissell to a friend or colleague.
- Rating Distribution
Pros: When the product worked it was great, Weight of it, Reputation.
Cons: Poor quality, Customer service is atrocious, Short product life.Recent recommendations regarding this business are as follows: "Don’t buy from this", "Call the customer service number and do not waste your time on other means of contact.", "Be careful when you buy from Bissell. I would rate them one star for that because of the frustration I’m not being able to get anybody to help you and telling you that your model number is discontinued when I looked it up and it’s not.", "Don’t throw it away or replace the item until you have called BISSELL and allow one of their knowledgeable representative to walk you through and see if it will work.", "When you buy the machine buy extra formula holding containers".
Most users ask Bissell for the refund as a solution to their issues.
Review authors value the most Location and Diversity of Products or Services. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Bissell Reviews
"Product support"
I finally located the number to call and was connected to a very helpful customer service representative. She discovered what I needed and helped order the...
"Worst customer service"
Hi my spinwave robot has been giving wheel stuck error. Called customer care and they told me to bring it to a service center. The service center is 40 mins...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Worst customer service
Preferred solution: Full refund
User's recommendation: Don’t buy from this
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Owatonna, Minnesota
Two wrong parts that don't fit
User's recommendation: Be careful when you buy from Bissell. I would rate them one star for that because of the frustration I’m not being able to get anybody to help you and telling you that your model number is discontinued when I looked it up and it’s not.
Charlotte, North Carolina
PURE *** RUN by a US Greedy family owned business
NEVER EVER buy anything from this awful run disgusting Bissell company or support them in ANYWAY! They are the DEVIL and they are out to get you and your hard-earned money!
Read the reviews-they are accurate! I have had the privilege to work for some of the best American technology companies in my career and in the US. Our customers were and still are our life blood!
The executive staff at Bissell and out-of-touch family, has outsourced virtually all jobs that mean the most to Panama, Costa Rica and to wherever other soul-sucking desperate economies that need their income . Bissell does this to shield their over-paid bloated glutinous staff and family from reality and fair business practices.
This company instructs their outsourced call-centers to lie and tell you anything to get around warrantying or servicing their product. This product in question was a small gift and intended for my mother in-law, who owns a small pet as a service animal. It was never intended to be a NIGHTMARE! She does NOT have her receipt and frankly cant see well and doesnt own a mobile phone.
We own AirBnbs and clean them professionally and are transitioning to another vendor as a result of this experience. This treatment will NOT be tolerated by us and we would hope you consider this review as you read it as well as others. Bissell prays on NON-English speaking, elderly and less education folks from other countries who offer reasonable labor prices in this field to the US. These folks can't defend themselves against unethical practices from Bissell.
Bissell takes advantage of the elderly and non-English speaking labor force.
Think about this, they (Bissell and family) have no problem enjoying a cheap labor-force to clean their houses and do all their labor yet the companyexploits their customer with their policies that prevent folks from getting honest help. Please post your experience with this company and share your honest thoughts.
User's recommendation: NEVER EVER trust this company!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Columbus, Indiana
I need parts for my 8960-2
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Emmaus, Pennsylvania
Broken part
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Steam Mop Repair
- Products are excellent and can be fixed easily
- There are no cons
Preferred solution: I have received the help I needed through Antonio’s knowledge about the product.
User's recommendation: Don’t throw it away or replace the item until you have called BISSELL and allow one of their knowledgeable representative to walk you through and see if it will work.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Carmel, Indiana
No part for my crosswave pet pro
User's recommendation: When you buy the machine buy extra formula holding containers
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Bissell power lifter swivel rewind pet.
- Poor customer service
Preferred solution: Full refund
User's recommendation: Run as fast as you can away from Bissell products
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Saint-Eustache, Quebec
Refund on credit card not received.
User's recommendation: Make sure you're ordering the right part.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Vacuum cleaner breakdown
Preferred solution: Full refund
User's recommendation: Close by centers to fix broken item
Doylestown, Pennsylvania
Product support
User's recommendation: Call the customer service number and do not waste your time on other means of contact.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Poor quality and terrible customer service
- Used to have a good reputation products used to be good quality
- Expensive
- Cheap and flimsy parts
- Unwilling to honor warranty
Preferred solution: Full refund
User's recommendation: Buy a different brand
Replacement of the soap dispenser seal
- Great machine love it
Preferred solution: The Seal for the Soap side
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Mop leaking
- Product only lasts through the warranty period
Preferred solution: Full refund
User's recommendation: Buy a different brand
Mississauga, Ontario
NO CUSTOMER SERVICE---NEW ITEM WORKED ONCE and died
User's recommendation: BUYER BEWARE
Hatboro, Pennsylvania
Problem with my machine
About
Bissell works in home cleaning industry. Company was founded in 1876 and it is headquartered in Grand Rapids, MI. Also company has offices in Australia, Canada, China, New Zealand, Russia, Taiwan and United Kingdom. Bissell produces such cleaning products as vacuums, carpet deep cleaners, cleaning formulas, steam cleaners, sweepers, mops and brooms. All products serve for different cleaning needs like pet clean-up, allergen control, eco-friendly, multi surface, quick and easy, deep down, lightweight and small living spaces. Bissell sells its products under Woolite, Pawsitively Clean, and BigGreen brand names. Company offers free shipping on vacuums, deep cleaners, steam products, sweepers, mops and brooms.
Bissell is ranked 344 out of 2909 in Appliances and Electronics category
USA, Canada
Companies Similar to Bissell
Hoover
“My scotter only going 7mile .instead of 16mile .writen on paper .replace my scooter give me new...“
Shark
“I purchased a shark vacuum, and it doesn't work well, and I want to return it to shark I don't need it I...“
Dyson
“Dyson customer service sucks! I ordered an accessory item that was not clearly labeled on the Dyson...“
Dirt Devil
“Plug broke into the electrical outlet while I was vacuuming. It didnt bend or anything. It just stayed...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
I’m guessing she has a warranty claim. That is not Bissell’s fault that she doesn’t have the receipt.