Thornaby-On-Tees, England
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1 comment

I was using a Bissell Bagless machine to clean my carpet. Because the carpet was new i was using the hand tools.

When finished, found a burn mark and the bristle marks on carpet. Sent it back to Bissell with photos etc. came back today saying it was my fault, something I did, even though they said their engineer had found burnt carpet on the bristle brush!

Disgusting customer care from Bissell.

Never again will I buy a product from them. My daughter who also had the same vacuum had the same happen to her except it melted the flex, its a pity that she threw the vacuum out and bought another one.

Product or Service Mentioned: Bissell Vacuum Cleaner.

Monetary Loss: $500.

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Corona, California, United States #1177895

Same thing happened to me!! The brushes dont stop turning when u use the attachments, so it just sits there making super hot friction. Big flaw!!

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