I was using a Bissell Bagless machine to clean my carpet. Because the carpet was new i was using the hand tools.
When finished, found a burn mark and the bristle marks on carpet. Sent it back to Bissell with photos etc. came back today saying it was my fault, something I did, even though they said their engineer had found burnt carpet on the bristle brush!
Disgusting customer care from Bissell.
Never again will I buy a product from them. My daughter who also had the same vacuum had the same happen to her except it melted the flex, its a pity that she threw the vacuum out and bought another one.
Product or Service Mentioned: Bissell Vacuum Cleaner.
Monetary Loss: $500.